Thiagi's Tweets: Conflict Resolution

Every day, Thiagi tweets ready-to-use pieces of practical advice on different topics such as facilitation, listening skills, communication, leadership, productivity, training, and management.

Here’s a list of items about conflict resolution that were frequently retweeted:

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  1. Short-term relief though avoiding the issue, accommodating unfair demands, and compromising your principles will backfire in the long run.
  2. When you are angry, you primarily communicate nonverbally. Control your body language, hand gestures, facial expression, and tone of voice.
  3. Say “Yes” to the parts of the other person’s statements you agree with. Make it easy for the other person to say “Yes” to your statements.
  4. Use a face-to-face conversation to resolve your conflict. This is not the time to use email, voice mail, or postal mail.
  5. Reflect on two types of goals: achieving results and strengthening the relationship. Plan to achieve both goals at the same time.
  6. Keep your mouth closed and your mind open: Don’t blow up. Don’t shut down.
  7. It is difficult to hold an objective conversation if you desperately seek to establish an image of being lovable, competent, and ethical.