Every day, Thiagi tweets ready-to-use pieces of practical advice on different topics such as facilitation, listening skills, communication, leadership, productivity, training, and management.
Here’s a list of items about conflict resolution that were frequently retweeted:
- Short-term relief though avoiding the issue, accommodating unfair demands, and compromising your principles will backfire in the long run.
- When you are angry, you primarily communicate nonverbally. Control your body language, hand gestures, facial expression, and tone of voice.
- Say “Yes” to the parts of the other person’s statements you agree with. Make it easy for the other person to say “Yes” to your statements.
- Use a face-to-face conversation to resolve your conflict. This is not the time to use email, voice mail, or postal mail.
- Reflect on two types of goals: achieving results and strengthening the relationship. Plan to achieve both goals at the same time.
- Keep your mouth closed and your mind open: Don’t blow up. Don’t shut down.
- It is difficult to hold an objective conversation if you desperately seek to establish an image of being lovable, competent, and ethical.