Upcoming Public Events
Thiagi, Matt, and their friends Richard Cox and William Hall.
Thiagi's Latest Tweets
Validate the speaker’s perceptions and feelings. Let your friend know what he or she said makes sense to you.
There is a difference between listening for details and listening to get the big picture. Use appropriate techniques to suit your goal.
There are times when you need to interrupt. Watch TV talk shows to learn how professionals firmly interrupt speakers.