Here’s another video segment in our series, Take Five with Thiagi. In this series, Thiagi discusses performance improvement principles and procedures in about 5 minutes.

Coaching sessions should focus on building competence, encouraging teamwork, securing trust, setting expectations, and measuring success. Listen to Thiagi as he recommends a suitable role to support each of these goals:

  • To build competence, act as a trainer.
  • To encourage teamwork, act as a facilitator.
  • To secure trust, act as a consultant.
  • To measure success, act as an evaluator.

(Note: If you can't see the video above, the original is on .)