Management Essentials: A Toolkit


We are offering a new training webinar and eLearning series beginning on
July 22, 2015. There will be six webinars, one a week, one hour each. Each webinar will directly associate with an eLearning module using our proprietary 4-DoorTM eLearning approach containing materials, additional resources, playground activities that reinforce the webinar content, a café containing a mini-case and discussions, and an application exercise in the assessment center.

After completing the webinars and application activities, you will be able to apply five essential tools to your everyday management: using feedback, creating a motivating environment, evaluating performance supportively, conducting effective meetings, and facilitating communication through effective questions. 

What Do You Get?

In addition to the performance outcome, you will receive the following:

  •  Exclusive access to job aids, reference materials, podcasts, and more related to each webinar through a corollary eLearning program.
  • Follow-up access to the instructor for coaching on applying the content to your specific role if needed.
  • A Certificate of Completion from The Thiagi Group.  

Two Easy Ways to Register

What Does It Cost?

The usual price is $299. Sign up now for early bird price of only $249. 

When Is It?

  • Webinar I: Wednesday, July 22, 12:00 pm EDT to 1:00 pm EDT
  • Webinar II: Wednesday, July 29, 12:00 pm EDT to 1:00 pm EDT
  • Webinar III: Wednesday, August 5, 12:00 pm EDT to 1:00 pm EDT
  • Webinar IV: Wednesday, August 12, 12:00 pm EDT to 1:00 pm EDT
  • Webinar V: Wednesday, August 19, 12:00 pm EDT to 1:00 pm EDT
  • Webinar VI: Wednesday, August 26, 12:00 pm EDT to 1:00 pm EDT 

Management Essentials Topics:

What Is Practical Management

  • Identify the roles, responsibilities, and duties most managers have
  • Customize a scorecard for evaluating your managerial success
  • Apply the single most important management principle to all your decisions and interactions with team members 

Facilitating Communication Through Effective Questions

  • Identify the benefits and value of asking effective questions
  • Use four question types to facilitate various managerial conversations you have with team members
  • Use questions strategically to achieve different, and intentional, results 

Conducting Effective Meetings

  • Define the criteria to evaluate meetings
  • Determine when and when not to have meetings
  • Plan, execute, and follow-up successful meetings 

Giving Feedback

  • Define the different types of feedback
  • Identify when to deliver feedback
  • Discover the advantages and disadvantages of giving feedback
  • Use a structure to organize your feedback 

Creating a Motivating Environment

  • Explore the differences and potential outcomes of intrinsic and extrinsic motivation
  • Distinguish between the three different needs all people have that affect our motivation
  • Identify the impact rewards have on motivation and performance
  • Apply proven strategies for creating motivating environments 

Evaluating Performance Supportively

  • Set effective performance goals 
  • Measure performance against those goals 
  • Conduct performance analysis when outcomes aren’t where you want them to be 

This Series Is Designed by Thiagi and Matt (and Matt Delivers It) 

Matt (Matthew Richter, President of The Thiagi Group) was trained by Thiagi 20 years ago and has been designing and working with him ever since. He is an international authority on performance improvement, and has produced award-winning training materials for various corporations and nonprofit organizations around the world. He specializes in interactive techniques for training, has designed hundreds of training activities, keynoted at several training conferences, and conducted training workshops around the world. 


How To Increase Employee Productivity, Customer Loyalty, and Learner Achievement through Gamification

To many people, gamification presents confusing pictures of crafty manipulation or dumbed-down training. However, the proven concepts behind this trendy term refer to a set of powerful strategies that increase the levels of engagement and achievement. In this hands-on workshop, Thiagi explores how you can use gamification to increase the performance and productivity of employees, customers, and learners.

Who Will Benefit from this Workshop?

  • Trainers
  • Facilitators
  • Managers
  • HR Consultants
  • Performance Consultants

How Will You Benefit from this Workshop?

Plan and implement an effective gamification programs to improve employee productivity, customer loyalty, and learner achievement.

What Skills and Knowledge Will You will Acquire from this Workshop?

  • Differential between games and gamification. Specify the critical features of a game and differentiate among types of games. Specify the critical features of gamification and differentiate among types of gamification.
  • Identify different elements of games and gamification and explain how they are implemented and what effects they produce.
  • Participate in a gamification demonstration and deconstruct the experience to identify key element and the positive and negative effects.
  • Apply research-based motivational principles to a gamification program to increase its level of engagement.
  • Apply the systematic gamification procedure to prepare a plan for a gamification system.
  • Apply gamification principles and procedures to improve the instructional and motivational effectiveness of training activities.
  • Present legitimate complaints about gamification and come up with strategies for handling these complaints.

What Topics Will You Explore in this Workshop?

Basic concepts and terminology. Games and gamification. Four critical features og games: conflict, control, contrivance, and closure. Recreational games, training games, and simulation games. Critical features of gamification. Three types of gamification: employee-focused, customer-focused, and learner-focused.

Elements of games and gamification: competition, cooperation, feedback, transactions, achievement, narrative, avatars, points, badges, levels, leaderboard, levels, quests, and rewards. Examples of these elements in action.

Motivational aspects of gamification. Surprising results from research on video games. Proven principles from self-determination theory: competency, autonomy, and relatedness. Other factors related to motivation, engagement, and immersion.

Systematic process for developing gamification programs. Analysis of business results. Specification of behaviors. Coming up with activities, levels, and points. Planning the progression. From onboarding to mastery. Monitoring and rewarding behaviors.

Enhancing the gamification program. Selecting the appropriate types and levels of technology. Adding a storyline. Design aesthetics. Evaluating and revising the program. Implementation and maintenance.

Applying gamification to training. Learning as the universal job specification. Using games and gamification to support learning from different content resources. Following up training sessions with gamification.

Dangers of gamifaction. Exploitationware. Electronic lashes. Pointification. Negative effects of competition. Punished by rewards. Strategies for reducing and removing the disadvantages of gamification.

Thiagi Designed this Workshop (and he Delivers It)

Thiagi (aka Dr. Sivasailam Thiagarajan) has been working on gamification since long before the term was coined. An international authority on the design of games and training activities, Thiagi has designed hundreds of games, written 40 books on the topic, keynoted at several game conferences, and conducted training workshops around the world.

This is what several experts have to say about Thiagi’s special talents in designing and delivering creative training:

Glenn Parker, author of Team Players and Teamwork: “Quite simply, Thiagi is the most prolific and creative designer of games and simulations in the world.”

Mel Silberman, author of 101 Ways to Make Training More Active:
“Thiagi’s training games are always ingenious, easy to conduct, and open to several learning points.”

Steve Sugar, author of Games That Teach: “When I want to create a learning environment or produce a thoughtful discussion, I turn to Thiagi’s games.”

Andy Kimball, President of QB International: “There are two types of training-game designers: there is Thiagi and there is the rest.”

Bill Matthews: “Thiagi’s games make me look good.”

What Makes this Workshop Unique?

Customized. Before the workshop, Thiagi interviews representative participants to make sure that the workshop meets their specific training needs and preferences. During the workshop, he continuously collects feedback from participants to fine-tune the design and delivery of training.

Active. Thiagi’s workshops are hands-on, activities-based events. The core of the workshop is a series of relevant, authentic, and engaging training activities, games, and simulations.

Accelerated. Thiagi keeps the participants totally absorbed with a unique blend of expert presentations, reflective discussions, and creative activities.

Functional. Thiagi walks the talk. He uses the techniques that he teaches. Just by watching him in action, the participants pick up several effective techniques.

Authoritative. Thiagi knows what he is talking about. His workshops are based on sound theory, evidence-based principles, and solid experience.

Practical. Thiagi has spent decades in organizational firing lines. He empowers the participants with realistic tools and techniques for immediate use in today's workplace.

Engaging. Thiagi’s contagious enthusiasm, inclusive humor, and irreverent flexibility make the participants enjoy every moment of the workshop.