Here’s another video segment in our series, Take Five with Thiagi. In this series, Thiagi discusses performance improvement principles and procedures in about 5 minutes.
In this segment, Thiagi explores the concept of goal-free evaluation.
Most trainers and performance consultants specify clear objectives and evaluate the effectiveness of their interventions against these objectives. But there could be a problem with this approach. What if the training produces unspecified and unanticipated results? What if our sales trainees successfully conduct team-based selling and gleefully sabotage other teams? What if the surgeons demonstrate their mastery of the procedure but the patient dies?
This is where we could benefit from goal-free evaluation, whose key idea is to collect data on all the effects of a program whether or not they are related to the specified goals and objectives.
Learn more about the goal-free approach by watching this 5-minute video.
(Note: If you can't see the video above, the original is on https://www.youtube.com/watch?v=cWr7n9ST_Xg .)