Pieces of Advice


Every day, Thiagi tweets ready-to-use pieces of practical advice on performance-improvement topics such as coaching, creativity, customer service, feedback, leadership, listening skills, and management.

Here are some recent pieces of advice about evaluation that were re-tweeted frequently:

  • Instead of observing someone’s performance, count and rate the products of these performances.
  • Written tests frequently end up testing people’s ability to describe and explain rather than to perform.
  • Remember, evaluation never comes to an end. Continue evaluating and improving the performance-intervention package forever and ever.
  • During evaluation, the purpose of expert review is to discover technical quality errors that the end users could not detect.
  • During evaluation, ask an appreciative-inquiry question: What are we doing right and how can we do more of it?